Hi, Anything in debug logs when this doesn't work?
On Tue, Feb 28, 2012 at 19:38, Jim Lesinski <[email protected]> wrote: > The user (RTuser) is Privileged. > > Here is an outline of the permissions assigned to RTUser: > > RTUser is a member of a GroupA that has OwnTicket, StealTicket and > TakeTicket rights on the queue1. > > GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket, > ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket permissions > on queue1. > > To test permissions, I just now assigned every single permission to RTUser > on the General Rights, Rights for Staff, and Rights for Administrators tabs > to RTUser for queue1 and still the autocomplete values do not populate. > > If I go to Tools - Configuration - Global - User Rights and add RTUser and > then check in "Do anything and everything", the autocomplete values work for > groups.pm. > > > > On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <[email protected]> > wrote: >> >> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote: >> >> I have set up a custom data source for a custom field as outlined >> >> in external_custom_fields.pod. It seems that everything works fine and >> >> I get >> >> pick list data populated into the custom field for all field types when >> >> logged in as an account with root privileges. However, if I switch to >> >> an >> >> account that has non-root privileges, all the fields types work as >> >> expected >> >> other than the autocomplete field type. For some reason this field type >> >> returns no data when I am logged in as a non-root user account. >> [snip] >> >> Has anyone else run into this? Can someone else verify this in their >> >> environment? >> >> >> > >> > http://issues.bestpractical.com/Ticket/Display.html?id=16946 >> >> To clarify, that bug applies to Self Service (unprivileged) users only. >> It's not clear if your non-root user accounts that you tested with are >> privileged or unprivileged. If they are privileged, autocomplete CFs >> should work just fine. >> >> Thomas >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston March 5 & 6, 2012 > > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
