Hi, You need fixes from 4.0/context-on-custom-fields branch.
On Tue, Feb 28, 2012 at 20:32, Jim Lesinski <[email protected]> wrote: > I turned on debug (*new to me) and it looks like this is the relevant error > in the logs: > > Feb 28 11:22:11 buf-rtdev RT: Permission denied. User #63 has no > SeeCustomField right on CF #13 > > If I assign SeeCustomField directly to the custom field (#13) for RTUser, > then the autocomplete value works. > > Maybe I am missing something here with permissions... Should I be assigning > group or specific user permissions on a field by field basis? Up until now I > had only put users in groups and assigned group permissions to queues. I do > have a couple nested groups as well, but no permissions explicitly defined > on a per field basis. It seems like it should be working though since it > does work for other field types, just not autocomplete. > > > > > > On Tue, Feb 28, 2012 at 10:46 AM, Ruslan Zakirov <[email protected]> > wrote: >> >> Hi, >> >> Anything in debug logs when this doesn't work? >> >> >> On Tue, Feb 28, 2012 at 19:38, Jim Lesinski <[email protected]> >> wrote: >> > The user (RTuser) is Privileged. >> > >> > Here is an outline of the permissions assigned to RTUser: >> > >> > RTUser is a member of a GroupA that has OwnTicket, StealTicket and >> > TakeTicket rights on the queue1. >> > >> > GroupA is a member of GroupB, which has CommentOnTicket, CreateTicket, >> > ReplyToTicket, Watch, SeeCustomField, SeeQueue, and ShowTicket >> > permissions >> > on queue1. >> > >> > To test permissions, I just now assigned every single permission to >> > RTUser >> > on the General Rights, Rights for Staff, and Rights for Administrators >> > tabs >> > to RTUser for queue1 and still the autocomplete values do not populate. >> > >> > If I go to Tools - Configuration - Global - User Rights and add RTUser >> > and >> > then check in "Do anything and everything", the autocomplete values work >> > for >> > groups.pm. >> > >> > >> > >> > On Tue, Feb 28, 2012 at 10:03 AM, Thomas Sibley <[email protected]> >> > wrote: >> >> >> >> On 02/28/2012 09:17 AM, Ruslan Zakirov wrote: >> >> >> I have set up a custom data source for a custom field as outlined >> >> >> in external_custom_fields.pod. It seems that everything works fine >> >> >> and >> >> >> I get >> >> >> pick list data populated into the custom field for all field types >> >> >> when >> >> >> logged in as an account with root privileges. However, if I switch >> >> >> to >> >> >> an >> >> >> account that has non-root privileges, all the fields types work as >> >> >> expected >> >> >> other than the autocomplete field type. For some reason this field >> >> >> type >> >> >> returns no data when I am logged in as a non-root user account. >> >> [snip] >> >> >> Has anyone else run into this? Can someone else verify this in their >> >> >> environment? >> >> >> >> >> > >> >> > http://issues.bestpractical.com/Ticket/Display.html?id=16946 >> >> >> >> To clarify, that bug applies to Self Service (unprivileged) users only. >> >> It's not clear if your non-root user accounts that you tested with are >> >> privileged or unprivileged. If they are privileged, autocomplete CFs >> >> should work just fine. >> >> >> >> Thomas >> >> -------- >> >> RT Training Sessions (http://bestpractical.com/services/training.html) >> >> * Boston March 5 & 6, 2012 >> > >> > >> > >> > -------- >> > RT Training Sessions (http://bestpractical.com/services/training.html) >> > * Boston — March 5 & 6, 2012 >> >> >> >> -- >> Best regards, Ruslan. > > -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
