Look at Queue rights (groups and users ) On left panel look at Unprivileged menu.
They shouldn't have "Rights for Staff" -> " View ticket private commentary" checked. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de Giuseppe Sollazzo Enviada em: quarta-feira, 29 de fevereiro de 2012 13:34 Para: [email protected] Assunto: [rt-users] Hide comments from unprivileged users -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, we're trying letting users access RT. It seems that unprivileged users see Comments, although they are not notified via e-mail. What's the relevant privilege I need to check? Thanks, Giuseppe - -- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: [email protected] Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPTlNzAAoJEAqigArPBfJXKqwIAIrKPL1GITQk0AJtNp89sd1F mByodpg915+5SpgqmvydxCzw7/V8ho2IIumHYxe2vebsGpLDRQObgcsSqDATqi1W MTQU8gVHWv+EtDss8PX408X0jzoCKmezVi/31k4N3wAX1SqjKjpyNlTiYR/yBb+8 iOABebZoTmu0sZc/PObfRy5iTNx1AiotP7s5T6mJCPsCJDJaVzNm4jk8n26vPQOy UmbeuYDYlEqtA322TJVlilAUfpiPTD3Qh5docQiPHfydkD3kX4PtAxHbD6m4IOc8 Q6IHHyVRlgTP7ep5+q3L5hMQLVN6OknryKu3zC4rRfFkBPXDTbJGE6mHu6TpIQE= =tQFZ -----END PGP SIGNATURE----- -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
