Thanks Kenn I use the templates for several things and my guess is that the term Subject: located in the Content part of the setup for Template is like a Reserved Word and must be present for an email to work
We use Gmail at UMBC and the threading option is driving some folks nuts because the subject of the email is always the queue name + ticket id then what I really want I realize this is an off the wall item but the gmail threads do weird things with this. I turned mine off but many seem to like them Thanks again for all your support in these matters Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu On Mar 1, 2012, at 10:16 PM, rt-users-requ...@lists.bestpractical.com wrote: > Re: [rt-users] Subject in Template options
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