On 03/02/2012 06:39 AM, Joe Kirby wrote:
> I use the templates for several things and my guess is that the term
> Subject: located in the Content part of the setup for Template is like a
> Reserved Word and must be present for an email to work
>
> We use Gmail at UMBC and the threading option is driving some folks nuts
> because the subject of the email is always the queue name + ticket id
> then what I really want
If I understand you correctly, that behaviour doesn't sound like a stock
RT setup. Can you show us the contents of your global Correspondence
template and any queue-level Correspondence templates?
The default subject lines of outgoing mail from RT are like this:
[rtname #id] Ticket subject is here
The queue name isn't mentioned.
--------
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
