Here is the setup within the Content area for my global template. Thank you very much
Joe Subject: AutoReply: {$Ticket->Subject} Greetings, This message has been automatically generated in response to the creation of a ticket regarding: ------------------------------------------------------------------------- Subject: "{$Ticket->Subject()}", Message: {$Transaction->Content()} ------------------------------------------------------------------------- There is no need to reply to this message right now. Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}] or you can go there directly by clicking the link below. Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > You can login to view your open tickets at any time by visiting http://my.umbc.edu and clicking on "Help" and "Request Help". Alternately you can click on http://my.umbc.edu/help/request Thank you Here is a copy of the email generated Subject: [RT - Request Tracker #144013] AutoReply: test for attachement From: " via RT" <umbch...@rt.umbc.edu> Reply-To: umbch...@rt.umbc.edu In-Reply-To: References: <rt-ticket-144...@rt.umbc.edu> Message-ID: <rt-3.8.7-20235-1330636726-1672.144013-...@rt.umbc.edu> Precedence: bulk X-RT-Loop-Prevention: rt.umbc.edu RT-Ticket: rt.umbc.edu #144013 Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) RT-Originator: ki...@umbc.edu Auto-Submitted: auto-replied To: ki...@umbc.edu MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Thu, 1 Mar 2012 16:18:46 -0500 Greetings, This message has been automatically generated in response to the creation of a ticket regarding: ------------------------------------------------------------------------- Subject: "test for attachement", Message: test options for attachments -- Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu ------------------------------------------------------------------------- There is no need to reply to this message right now. Your ticket has been assigned an ID of [RT - Request Tracker #144013] or you can go there directly by clicking the link below. Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=144013 > You can login to view your open tickets at any time by visiting http://my.umbc.edu and clicking on "Help" and "Request Help". Alternately you can click on http://my.umbc.edu/help/request Thank you Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu On Mar 2, 2012, at 12:00 PM, rt-users-requ...@lists.bestpractical.com wrote: > Re: [rt-users] Subject in Template options
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