On 02/29/2012 05:37 PM, Diaulas Castro wrote: > Fragment of active status in LifeCycles > > active => [ 'open', 'scheduled', 'started', 'waiting_customer' ], > > > > Fragment of inactive status: > > inactive => [ 'resolved', 'rejected', 'deleted', 'plantao', > 'report' , 'stalled' ] > > > > On “SelfService/Open Tickets” tickets with status waiting_customer > isn’t showing but my inactives custom status shows on > “SelfService/Closed Tickets”
Both self service pages should take into account your lifecycle statuses. Please show us your full RT_SiteConfig.pm. > Another question, how can I create another menu to show all tickets > except by deleted ones? Customizing menus: http://requesttracker.wikia.com/wiki/Menus -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
