On Wed, Feb 29, 2012 at 10:37:42PM +0000, Diaulas Castro wrote: > > Hello, > My setup of RT is ubuntu 11.10 with RT 4.0.1, I've setup some custom status > on LifeCycles and they are working pretty well except when my customer want > to see all active tickets. > > Fragment of active status in LifeCycles > active => [ 'open', 'scheduled', 'started', 'waiting_customer' ], > > Fragment of inactive status: > inactive => [ 'resolved', 'rejected', 'deleted', 'plantao', 'report' , > 'stalled' ] > > On "SelfService/Open Tickets" tickets with status waiting_customer isn't > showing but my inactives custom status shows on "SelfService/Closed Tickets"
I can't replicate this on a clean 4.0.5. Have you customized the self service at all? It requests a list of all possibly active statuses to use in the search, so if this is breaking, it's most likely because the Requestor can't see a ticket in some queue. > Another question, how can I create another menu to show all tickets except by > deleted ones? Which result is showing delete tickets? I don't see them in either Open or Closed tickets. -kevin
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