Hi All, We have some problems with tickets that contain "Re" in the subject line - like "Remark", "Request", etc. When replying from the web-interface, RT will strip the "Re" in the first word in the subject line for the outgoing email, so "Request for help" becomes "quest for help", etc. While not a major issue, we still had several users complaining on this,
Steps to reproduce it: 1) Create ticket called "Request" 2) Comment on it in the web interface 3) Outgoing email's subject line will be "[<rt host> #<ticket num>] [Comment] quest" 4) Confirmed on RT 3.8.3 and RT 4.0.5 I assume this happens because of improper regex match when the message is formatted for sending, but is there way to disable this behavior or change it to match "Re[\s|:]+" instead just "Re"? Thanks, Goran -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
