On Mon, 2012-03-05 at 21:34 +0000, Goran Marik wrote: > We have some problems with tickets that contain "Re" in the subject > line - like "Remark", "Request", etc. When replying from the > web-interface, RT will strip the "Re" in the first word in the subject > line for the outgoing email, so "Request for help" becomes "quest for > help", etc. While not a major issue, we still had several users > complaining on this,
I can't replicate this on a clean RT 4.0.5 install, and I'm not aware of any such subject munging in RT. I suspect something later in your mail handling is doing this removal. - Alex -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012