On Mon, Mar 05, 2012 at 05:24:14PM -0500, Goran Marik wrote: > Thanks. I'll ask the other sysadmins if they changed something in > the email pipeline, but I doubt that. We use Exchange 2010 as > smarthost and no email processing on postfix on the RT host at all. > When I'm checking the details for the outgoing email in RT, on > ticket history -> RT_System - Outgoing email about a comment > recorded -> Show, I can see the stripped subject in the email > headers that are generated by RT > > Our 4.0.5 setup is not "clean" though, it is semi-in-place with RT4 > from debian backports and the DB upgrade from 3.8.3 that we run in > production. For sure we have this problem on 3.8.3 which is more or > less clean setup, with just AD integration and no other plug-ins,
There were some bugfixes in this area back in 3.8, you should compare a clean 4.0.5's Admin Comment template to your own upgraded Template and see if something is broken there. -kevin > On 05/03/12 04:53 PM, Alex Vandiver wrote: > >On Mon, 2012-03-05 at 21:34 +0000, Goran Marik wrote: > >>We have some problems with tickets that contain "Re" in the subject > >>line - like "Remark", "Request", etc. When replying from the > >>web-interface, RT will strip the "Re" in the first word in the subject > >>line for the outgoing email, so "Request for help" becomes "quest for > >>help", etc. While not a major issue, we still had several users > >>complaining on this, > > > >I can't replicate this on a clean RT 4.0.5 install, and I'm not aware of > >any such subject munging in RT. I suspect something later in your mail > >handling is doing this removal.
pgpXeHu6Z0M9S.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
