On Fri, Mar 09, 2012 at 08:33:22AM -0500, Chad Osmond wrote: > We have messages coming in with a generic subject, and we're using > ExtractCF to pull out > important information from the body into the Custom Fields, which works > amazing. > > But I'd like to re-write the subject with some of the information > contained in the custom > fields.. > > Does anyone have an example on how to do this? > > I assume it's a Scrip, On Create, running after our ExtractCF scrip...
Yes, it's an On Create with a User Defined action, Prepare would be 1; and Commit would call $self->TicketObj->SetSubject() passing in the data you want. -kevin
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