>> But I'd like to re-write the subject with some of the information
>> contained in the custom fields..
>> I assume it's a Scrip, On Create, running after our ExtractCF scrip...
>Yes, it's an On Create with a User Defined action, Prepare would be 1; and
>Commit would call $self->TicketObj->SetSubject() passing in the data you want.
I've created a scrip in the Global and in the Queue itself to try and get this
working...
So far I have:
Description: " 020 - Set subject based on custom field"
Condition: On Create
Action: User Defined
Template: Global Template: Blank
Stage: Transaction Create
Custom Condition:
$RT::Logger->info("Running Scrip #020 Set Subject");
my $subject = $self->TicketObj->FirstCustomFieldValue('Address');
my ($status, $msg) = $self->TicketObj->SetSubject($subject) ;
unless ( $status ) {
$RT::Logger->error("Couldn't change the subject due to: $msg");
return 0;
}
return 1;
Custom action prepare code:
return 1;
Custom action cleanup code:
return 1;
I set the logging in RT to debug, and I can see the scrip executing after the
extraction of custom fields.. (It's #15) but the subject isn't set...
...
[info]: CustomFieldValue (Pager, 025 ) added: 237
(/opt/rt4/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Action/ExtractCustomFieldValues.pm:213)
[debug]: Committing scrip #15 on txn #1451 of ticket #194
(/opt/rt4/sbin/../lib/RT/Scrips.pm:192)
[debug]: Committing scrip #3 on txn #1451 of ticket #194
(/opt/rt4/sbin/../lib/RT/Scrips.pm:192)
[debug]: Committing scrip #4 on txn #1451 of ticket #194
(/opt/rt4/sbin/../lib/RT/Scrips.pm:192)
[debug]: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x7f1ad539b878), id 1451
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:641)
[debug]: Working on mailfield To; recipients are
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:657)
[debug]: Subject: [RT #194] test 11
