On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote:
> I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing exactly 
> this problem
> 
> http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
> 
> 1 - u...@domain1.com send an email -> the user is created and the ticket 
> opened
> 2 - u...@domain2.com send an email -> the user is not created and the ticket 
> not opened, because of the "Name in use" problem
> 
> my question is: is possible to have unprivileged users created without 
> stripping the @domain.tld part?

Please show a sanitized version of your RT-Authen-ExternalAuth
configuration.

Also, please show us Name, RealName and EmailAddress for user 1.

-kevin

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