----- Original Message ----- > On Tue, Mar 20, 2012 at 12:15:01PM +0100, Diego Roccia wrote: > > I have RT4.0.5 with RT::Authen::ExternalAuth, and I'm experiencing > > exactly this problem > > > > http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html > > > > 1 - u...@domain1.com send an email -> the user is created and the > > ticket opened > > 2 - u...@domain2.com send an email -> the user is not created and > > the ticket not opened, because of the "Name in use" problem > > > > my question is: is possible to have unprivileged users created > > without stripping the @domain.tld part? > > Please show a sanitized version of your RT-Authen-ExternalAuth > configuration. > > Also, please show us Name, RealName and EmailAddress for user 1. > > -kevin >
Thanks Guys for your help. here's the configuration -cut-------cut-------cut--------cut------- Set(@Plugins, qw(RT::Authen::ExternalAuth) ); Set($LdapAutoCreateNonLdapUsers, 0); Set($AutoCreateNonExternalUsers, 1); Set($CanonicalizeOnCreate, 0); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ]); Set($ExternalServiceUsesSSLorTLS, 0); Set($AutoCreateNonExternalUsers, 1); Set($ExternalSettings, { 'My_LDAP' => { 'type' => 'ldap', 'server' => 'XX.XX.XX.XX', 'user' => 'uid=ldapuser,ou=people,dc=subito,dc=it', 'pass' => '*******************', 'base' => 'ou=people,dc=subito,dc=it', 'filter' => '(objectClass=organizationalPerson)', 'tls' => 1, 'ssl_version' => 3, 'net_ldap_args' => [ version => 3 ], 'attr_match_list' => [ 'ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', 'Address2'], 'attr_map' => { 'Name' => 'uid', 'EmailAddress' => 'mail', 'Organization' => 'ou', 'RealName' => 'cn', 'ExternalContactInfoId' => 'dn', 'ExternalAuthId' => 'uid', 'WorkPhone' => 'telephoneNumber', 'Signature' => 'zimbraPrefMailSignature'} } } -cut-------cut-------cut--------cut------- The problems is with emails coming from outside, not my domain. Thanks -- Diego Roccia - System&Network Admin - Subito.it