On Wed, Mar 21, 2012 at 06:50:03PM +0100, Diego Roccia wrote: > ----- Original Message ----- > 'attr_match_list' => [ > 'ExternalContactInfoId', 'Name', 'EmailAddress', 'RealName', 'WorkPhone', > 'Address2'],
This tells RT that the RealName of any user must be unique. So, there can only be one Kevin Falcone at your company. This is unlikely to be what you want. I suggest you trim that down to Name and EmailAddress (since RT will enforce EmailAddress uniqueness anyway). -kevin
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