On Thu, Apr 26, 2012 at 11:44:56AM -0500, Chris Preston wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted. >
Yes, that is all that happens unless you have scrips that trigger based on the deleted status. Cheers, Ken
