On Thu, May 17, 2012 at 12:34 AM, Chris Preston <[email protected]> wrote: > You spoke of transaction tables, what would be the name of the table. Why > would I delete it if I want to keep the transaction, do you mean to change > the status in that table also back to new or actually delete the > transactions
The table is called "Transactions". You don't delete the table. Take a look at the table and probably you'll get what I ment. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Ruslan Zakirov > Sent: Monday, April 30, 2012 9:07 AM > To: Chris Preston > Cc: [email protected] > Subject: Re: [rt-users] Un deleting tickets > > On Thu, Apr 26, 2012 at 20:44, Chris Preston > <[email protected]> wrote: >> Hello all, >> >> I had set the status to deleted for thousands of records in a particular >> queue. I have now found out that we still need them. So I went into the >> tickets table and updated the records that were set to deleted and put > them >> to new. I also changed the date of a tickets and set it to an earlier > date. >> >> >> >> Is this all that I needed to do or what does the system actually do when a >> record is set to deleted. > > RT also records Status change in Transactions table. You may want to > delete those records. > > > -- > Best regards, Ruslan. > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1913 / Virus Database: 2411/4969 - Release Date: 04/30/12 > -- Best regards, Ruslan.
