Would this be possible?? Do an advanced search for status='deleted', and the date it was deleted on, and do a bulk update on all those tickets to make them another status?
Just a thought, but I always tend to favor doing large updates through the tools provided... I just don't know if what I mentioned above is possible... Mike. On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston < [email protected]> wrote: > Hello all,**** > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > **** > > ** ** > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted.**** > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
