Excellent. Copying the whole LifeCycle option did the trick! Thanks!
-- Max McGrath Network Administrator Carthage College 262-552-5512 [email protected] On Wed, May 30, 2012 at 8:53 AM, Ruslan Zakirov <[email protected]>wrote: > From my reply it was possible to guess that you config is incorrect. You > have to copy whole option, not subpart. Lifecycles settings should start > from Set(%Lifecycle... > > Ruslan from phone. > 30.05.2012 17:23 пользователь "Max McGrath" <[email protected]> > написал: > > I apologize; I must not have caught the e-mail from Ruslan. Here is my >> full RT_SiteConfig: >> >> root@help:/opt/rt4/etc# cat RT_SiteConfig.pm >> # Any configuration directives you include here will override >> # RT's default configuration file, RT_Config.pm >> # >> # To include a directive here, just copy the equivalent statement >> # from RT_Config.pm and change the value. We've included a single >> # sample value below. >> # >> # This file is actually a perl module, so you can include valid >> # perl code, as well. >> # >> # The converse is also true, if this file isn't valid perl, you're >> # going to run into trouble. To check your SiteConfig file, use >> # this comamnd: >> # >> # perl -c /path/to/your/etc/RT_SiteConfig.pm >> >> Set($rtname, 'help.carthage.edu'); >> Set($Organization, 'carthage.edu'); >> Set($CorrespondAddress, '[email protected]'); >> Set($CommentAddress, '[email protected]'); >> Set($Timezone, "US/Central"); >> >> >> ######################## >> # DATABASE STUFF # >> ######################## >> >> Set($DatabaseType, 'mysql'); >> Set($DatabaseUser, 'root'); >> Set($DatabasePassword, 'xxxxxxx'); >> Set($DatabaseName, 'rt4'); >> >> ######################## >> # WEB SERVER STUFF # >> ######################## >> >> Set($WebPath, "/rt/"); >> Set($WebDomain, 'help.carthage.edu'); >> Set($WebPort, 443); >> Set($WebBaseURL, "http://help.carthage.edu";); >> Set($DisabledGD, undef); >> >> Set($RestrictReferrer, 0); >> >> Set($LogToFile, 'debug'); >> ############################ >> # OTHER CUSTOMIZATIONS # >> ############################ >> >> Set($DisableGD, 0); >> >> Set($HomepageComponents, [qw( >> QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders >> RefreshHomepage Dashboards Links MOTD Consultant)]); >> >> Set(@Plugins, qw( >> RT::Authen::ExternalAuth >> RT::Extension::Timeline >> RT::Extension::MandatorySubject >> RT::Extension::MandatoryRequestor >> RTx::EmailCompletion >> RT::Extension::MobileUI >> RT::Extension::ReportSpam >> RT::Extension::JSGantt >> )); >> >> # The order in which the services defined in ExternalSettings >> # should be used to authenticate users. User is authenticated >> # if successfully confirmed by any service - no more services >> # are checked. >> Set($ExternalAuthPriority, [ 'My_LDAP', >> ] >> ); >> >> # The order in which the services defined in ExternalSettings >> # should be used to get information about users. This includes >> # RealName, Tel numbers etc, but also whether or not the user >> # should be considered disabled. >> # >> # Once user info is found, no more services are checked. >> # >> # You CANNOT use a SSO cookie for authentication. >> Set($ExternalInfoPriority, [ #'My_MySQL', >> 'My_LDAP' >> ] >> ); >> >> default => { >> actions => [ >> 'new -> open' => { label => 'Open it', update => >> 'Respond' }, >> 'new -> resolved' => { label => 'Resolve', update => >> 'Respond' }, >> 'new -> rejected' => { label => 'Reject', update => >> 'Respond' }, >> 'new -> deleted' => { label => 'Delete' }, >> >> 'open -> stalled' => { label => 'Stall', update => >> 'Comment' }, >> 'open -> resolved' => { label => 'Resolve', update => >> 'Respond' }, >> 'open -> rejected' => { label => 'Reject', update => >> 'Respond' }, >> >> 'stalled -> open' => { label => 'Open it' }, >> 'resolved -> open' => { label => 'Re-open', update => >> 'Comment' }, >> 'rejected -> open' => { label => 'Re-open', update => >> 'Comment' }, >> 'deleted -> open' => { label => 'Undelete' }, >> ], >> }, >> # If this is set to true, then the relevant packages will >> # be loaded to use SSL/TLS connections. At the moment, >> # this just means "use Net::SSLeay;" >> Set($ExternalServiceUsesSSLorTLS, 0); >> >> # If this is set to 1, then users should be autocreated by RT >> # as internal users if they fail to authenticate from an >> # external service. >> Set($AutoCreateNonExternalUsers, 1); >> >> # These are the full settings for each external service as a HashOfHashes >> # Note that you may have as many external services as you wish. They will >> # be checked in the order specified in the Priority directives above. >> # e.g. >> # >> Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']); >> # >> Set($ExternalSettings, { >> # AN EXAMPLE LDAP SERVICE >> 'My_LDAP' => { ## GENERIC SECTION >> # The type of >> service (db/ldap/cookie) >> 'type' >> => 'ldap', >> # The server >> hosting the service >> 'server' >> => '10.2.2.15', >> ## >> SERVICE-SPECIFIC SECTION >> # If you can bind >> to your LDAP server anonymously you should >> # remove the user >> and pass config lines, otherwise specify them here: >> # >> # The username RT >> should use to connect to the LDAP server >> 'user' >> => 'cn=ZENworks,ou=users,o=carthage', >> # The password RT >> should use to connect to the LDAP server >> 'pass' >> => 'xxxxxxx', >> # >> # The LDAP search >> base >> 'base' >> => 'o=CARTHAGE', >> # >> # ALL FILTERS >> MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES! >> # YOU **MUST** >> SPECIFY A filter AND A d_filter!! >> # >> # The filter to >> use to match RT-Users >> 'filter' >> => '(objectClass=carthageUser)', >> # A catch-all >> example filter: '(objectClass=*)' >> # >> # The filter that >> will only match disabled users >> 'd_filter' >> => '(objectClass=FooFooBar)', >> # A catch-none >> example d_filter: '(objectClass=FooBarBaz)' >> # >> # Should we try >> to use TLS to encrypt connections? >> 'tls' >> => 0, >> # SSL Version to >> provide to Net::SSLeay *if* using SSL >> #'ssl_version' >> => 3, >> # What other args >> should I pass to Net::LDAP->new($host,@args)? >> #'net_ldap_args' >> => [ version => 3 ], >> # Does >> authentication depend on group membership? What group name? >> #'group' >> => 'GROUP_NAME', >> # What is the >> attribute for the group object that determines membership? >> #'group_attr' >> => 'GROUP_ATTR', >> ## RT ATTRIBUTE >> MATCHING SECTION >> # The list of RT >> attributes that uniquely identify a user >> # This example >> shows what you *can* specify.. I recommend reducing this >> # to just the >> Name and EmailAddress to save encountering problems later. >> 'attr_match_list' >> => [ 'Name', >> >> 'EmailAddress', >> >> 'RealName', >> >> ], >> # The mapping of >> RT attributes on to LDAP attributes >> 'attr_map' >> => { 'Name' => 'cn', >> >> 'RealName' => 'cn', >> >> 'ExternalAuthId' => 'cn', >> >> 'Gecos' => 'cn', >> 'NickName' => >> 'carthageNameID', >> 'EmailAddress' => 'mail', >> >> } >> }, >> } >> ); >> >> 1; >> >> >> Thanks! >> >> Max >> -- >> Max McGrath >> Network Administrator >> Carthage College >> 262-552-5512 >> [email protected] >> >> >> On Tue, May 29, 2012 at 4:33 PM, Thomas Sibley <[email protected]>wrote: >> >>> On 05/29/2012 11:32 AM, Max McGrath wrote: >>> > I sent this same question out last week with now response -- I'm trying >>> > again! >>> > >>> [snip] >>> > >>> > Am I missing anything? >>> >>> Yes, my coworker Ruslan's response to your original mail yesterday >>> asking for your full config. >>> >> >>
