I apologize; I must not have caught the e-mail from Ruslan. Here is my full RT_SiteConfig:
root@help:/opt/rt4/etc# cat RT_SiteConfig.pm # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this comamnd: # # perl -c /path/to/your/etc/RT_SiteConfig.pm Set($rtname, 'help.carthage.edu'); Set($Organization, 'carthage.edu'); Set($CorrespondAddress, '[email protected]'); Set($CommentAddress, '[email protected]'); Set($Timezone, "US/Central"); ######################## # DATABASE STUFF # ######################## Set($DatabaseType, 'mysql'); Set($DatabaseUser, 'root'); Set($DatabasePassword, 'xxxxxxx'); Set($DatabaseName, 'rt4'); ######################## # WEB SERVER STUFF # ######################## Set($WebPath, "/rt/"); Set($WebDomain, 'help.carthage.edu'); Set($WebPort, 443); Set($WebBaseURL, "http://help.carthage.edu";); Set($DisabledGD, undef); Set($RestrictReferrer, 0); Set($LogToFile, 'debug'); ############################ # OTHER CUSTOMIZATIONS # ############################ Set($DisableGD, 0); Set($HomepageComponents, [qw( QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards Links MOTD Consultant)]); Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::Timeline RT::Extension::MandatorySubject RT::Extension::MandatoryRequestor RTx::EmailCompletion RT::Extension::MobileUI RT::Extension::ReportSpam RT::Extension::JSGantt )); # The order in which the services defined in ExternalSettings # should be used to authenticate users. User is authenticated # if successfully confirmed by any service - no more services # are checked. Set($ExternalAuthPriority, [ 'My_LDAP', ] ); # The order in which the services defined in ExternalSettings # should be used to get information about users. This includes # RealName, Tel numbers etc, but also whether or not the user # should be considered disabled. # # Once user info is found, no more services are checked. # # You CANNOT use a SSO cookie for authentication. Set($ExternalInfoPriority, [ #'My_MySQL', 'My_LDAP' ] ); default => { actions => [ 'new -> open' => { label => 'Open it', update => 'Respond' }, 'new -> resolved' => { label => 'Resolve', update => 'Respond' }, 'new -> rejected' => { label => 'Reject', update => 'Respond' }, 'new -> deleted' => { label => 'Delete' }, 'open -> stalled' => { label => 'Stall', update => 'Comment' }, 'open -> resolved' => { label => 'Resolve', update => 'Respond' }, 'open -> rejected' => { label => 'Reject', update => 'Respond' }, 'stalled -> open' => { label => 'Open it' }, 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, 'deleted -> open' => { label => 'Undelete' }, ], }, # If this is set to true, then the relevant packages will # be loaded to use SSL/TLS connections. At the moment, # this just means "use Net::SSLeay;" Set($ExternalServiceUsesSSLorTLS, 0); # If this is set to 1, then users should be autocreated by RT # as internal users if they fail to authenticate from an # external service. Set($AutoCreateNonExternalUsers, 1); # These are the full settings for each external service as a HashOfHashes # Note that you may have as many external services as you wish. They will # be checked in the order specified in the Priority directives above. # e.g. # Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']); # Set($ExternalSettings, { # AN EXAMPLE LDAP SERVICE 'My_LDAP' => { ## GENERIC SECTION # The type of service (db/ldap/cookie) 'type' => 'ldap', # The server hosting the service 'server' => '10.2.2.15', ## SERVICE-SPECIFIC SECTION # If you can bind to your LDAP server anonymously you should # remove the user and pass config lines, otherwise specify them here: # # The username RT should use to connect to the LDAP server 'user' => 'cn=ZENworks,ou=users,o=carthage', # The password RT should use to connect to the LDAP server 'pass' => 'xxxxxxx', # # The LDAP search base 'base' => 'o=CARTHAGE', # # ALL FILTERS MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES! # YOU **MUST** SPECIFY A filter AND A d_filter!! # # The filter to use to match RT-Users 'filter' => '(objectClass=carthageUser)', # A catch-all example filter: '(objectClass=*)' # # The filter that will only match disabled users 'd_filter' => '(objectClass=FooFooBar)', # A catch-none example d_filter: '(objectClass=FooBarBaz)' # # Should we try to use TLS to encrypt connections? 'tls' => 0, # SSL Version to provide to Net::SSLeay *if* using SSL #'ssl_version' => 3, # What other args should I pass to Net::LDAP->new($host,@args)? #'net_ldap_args' => [ version => 3 ], # Does authentication depend on group membership? What group name? #'group' => 'GROUP_NAME', # What is the attribute for the group object that determines membership? #'group_attr' => 'GROUP_ATTR', ## RT ATTRIBUTE MATCHING SECTION # The list of RT attributes that uniquely identify a user # This example shows what you *can* specify.. I recommend reducing this # to just the Name and EmailAddress to save encountering problems later. 'attr_match_list' => [ 'Name', 'EmailAddress', 'RealName', ], # The mapping of RT attributes on to LDAP attributes 'attr_map' => { 'Name' => 'cn', 'RealName' => 'cn', 'ExternalAuthId' => 'cn', 'Gecos' => 'cn', 'NickName' => 'carthageNameID', 'EmailAddress' => 'mail', } }, } ); 1; Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 [email protected] On Tue, May 29, 2012 at 4:33 PM, Thomas Sibley <[email protected]>wrote: > On 05/29/2012 11:32 AM, Max McGrath wrote: > > I sent this same question out last week with now response -- I'm trying > > again! > > > [snip] > > > > Am I missing anything? > > Yes, my coworker Ruslan's response to your original mail yesterday > asking for your full config. >
