Hi Jennifer , where should I place this RT-Attach-Message: yes Thanks for the reply I was thinkng that I ant going to get any feed back from any one
Regards jaknj wrote: > > You can create a global scrip with the following: > [cid:[email protected]] > > I created a customized template that also includes the first content on > the ticket, this makes it a little easier to keep track of what the ticket > is actually about without needing to log into the system. Here is my > template content: > > RT-Attach-Message: yes > > > {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. > Transaction: {$Transaction->Description} > Queue: {$Ticket->QueueObj->Name} > Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject > given)"} > Owner: {$Ticket->OwnerObj->Name} > Requestors: {$Ticket->RequestorAddresses} > Status: {$Ticket->Status} > Ticket <URL: > {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > > > > Transaction Content: > ------------------------------------------------------------------------------ > {$Transaction->Content()} > > Original Ticket Content: > ------------------------------------------------------------------------------ > {$Ticket->Transactions->First->Content()} > > Jennifer Koermer > System Administrator IV > ________________________________ > > Production Resource Group, LLC > 915 Secaucus Road, Secaucus, NJ 07094 > 201-758-4349 phone > 201-758-4350 fax > 201-232-7691 cell > [email protected]<mailto:[email protected]> > www.prg.com<http://www.prg.com/> > > From: [email protected] > [mailto:[email protected]] On Behalf Of Asanka > Gunasekera > Sent: Thursday, June 21, 2012 1:08 PM > To: [email protected] > Subject: [rt-users] mail AdminCC when moving ticket from queue to queue > > Hi, how do I get the RT to send a mail to AdminCC when moving a ticket > from one queue to another > > Thanks and Regards > > > -- View this message in context: http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
