On Tue, Jun 26, 2012 at 9:33 PM, procfs <[email protected]> wrote: > > Hi Jennifer , where should I place this RT-Attach-Message: yes
http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail Link to description of the mentioned feature. Read whole page to understand templates a bit. > > Thanks for the reply I was thinkng that I ant going to get any feed back > from any one > > Regards > > > > jaknj wrote: >> >> You can create a global scrip with the following: >> [cid:[email protected]] >> >> I created a customized template that also includes the first content on >> the ticket, this makes it a little easier to keep track of what the ticket >> is actually about without needing to log into the system. Here is my >> template content: >> >> RT-Attach-Message: yes >> >> >> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. >> Transaction: {$Transaction->Description} >> Queue: {$Ticket->QueueObj->Name} >> Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject >> given)"} >> Owner: {$Ticket->OwnerObj->Name} >> Requestors: {$Ticket->RequestorAddresses} >> Status: {$Ticket->Status} >> Ticket <URL: >> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > >> >> >> Transaction Content: >> ------------------------------------------------------------------------------ >> {$Transaction->Content()} >> >> Original Ticket Content: >> ------------------------------------------------------------------------------ >> {$Ticket->Transactions->First->Content()} >> >> Jennifer Koermer >> System Administrator IV >> ________________________________ >> >> Production Resource Group, LLC >> 915 Secaucus Road, Secaucus, NJ 07094 >> 201-758-4349 phone >> 201-758-4350 fax >> 201-232-7691 cell >> [email protected]<mailto:[email protected]> >> www.prg.com<http://www.prg.com/> >> >> From: [email protected] >> [mailto:[email protected]] On Behalf Of Asanka >> Gunasekera >> Sent: Thursday, June 21, 2012 1:08 PM >> To: [email protected] >> Subject: [rt-users] mail AdminCC when moving ticket from queue to queue >> >> Hi, how do I get the RT to send a mail to AdminCC when moving a ticket >> from one queue to another >> >> Thanks and Regards >> >> >> > > -- > View this message in context: > http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > -- Best regards, Ruslan.
