Thank you Ruslan, now the scripts workes (colud say works to well) the mail is getting duplicated. How can I stop this duplicat mails.
Thanks and Regards Ruslan Zakirov-2 wrote: > > On Tue, Jun 26, 2012 at 9:33 PM, procfs <[email protected]> > wrote: >> >> Hi Jennifer , where should I place this RT-Attach-Message: yes > > http://requesttracker.wikia.com/wiki/Template#Attaching_original_attachments_to_the_mail > > Link to description of the mentioned feature. Read whole page to > understand templates a bit. > > >> >> Thanks for the reply I was thinkng that I ant going to get any feed back >> from any one >> >> Regards >> >> >> >> jaknj wrote: >>> >>> You can create a global scrip with the following: >>> [cid:[email protected]] >>> >>> I created a customized template that also includes the first content on >>> the ticket, this makes it a little easier to keep track of what the >>> ticket >>> is actually about without needing to log into the system. Here is my >>> template content: >>> >>> RT-Attach-Message: yes >>> >>> >>> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. >>> Transaction: {$Transaction->Description} >>> Queue: {$Ticket->QueueObj->Name} >>> Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject >>> given)"} >>> Owner: {$Ticket->OwnerObj->Name} >>> Requestors: {$Ticket->RequestorAddresses} >>> Status: {$Ticket->Status} >>> Ticket <URL: >>> {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > >>> >>> >>> Transaction Content: >>> ------------------------------------------------------------------------------ >>> {$Transaction->Content()} >>> >>> Original Ticket Content: >>> ------------------------------------------------------------------------------ >>> {$Ticket->Transactions->First->Content()} >>> >>> Jennifer Koermer >>> System Administrator IV >>> ________________________________ >>> >>> Production Resource Group, LLC >>> 915 Secaucus Road, Secaucus, NJ 07094 >>> 201-758-4349 phone >>> 201-758-4350 fax >>> 201-232-7691 cell >>> [email protected]<mailto:[email protected]> >>> www.prg.com<http://www.prg.com/> >>> >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of Asanka >>> Gunasekera >>> Sent: Thursday, June 21, 2012 1:08 PM >>> To: [email protected] >>> Subject: [rt-users] mail AdminCC when moving ticket from queue to queue >>> >>> Hi, how do I get the RT to send a mail to AdminCC when moving a ticket >>> from one queue to another >>> >>> Thanks and Regards >>> >>> >>> >> >> -- >> View this message in context: >> http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34074279.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> > > > > -- > Best regards, Ruslan. > > -- View this message in context: http://old.nabble.com/mail-AdminCC-when-moving-ticket-from-queue-to-queue-tp34049914p34081826.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
