On Wed, Jun 27, 2012 at 02:14:47PM -0700, jessepdx wrote: > > i could do that, but then the reply would not be updated if the article > changes > > the support staff doesn't have access to the template in case it needs > updating, but they can update articles. i want to avoid having to make > changes for them.
That's why Ruslan suggesting using the API to import the Article. This means it is fetched on each Autoreply. -kevin > Ruslan Zakirov-2 wrote: > > > > On Thu, Jun 28, 2012 at 12:07 AM, jessepdx <[email protected]> wrote: > >> > >> in RT 4.06 > >> > >> i want to include an article in a autoreply template > >> > >> can anyone suggest how to do this? > > > > Load an article using API and put content into reply.
