i see, i thought he meant to copy and paste the article into the template what would that look like to use the API in a template?
i can't find any documentation on this... On Wed, Jun 27, 2012 at 3:09 PM, Kevin Falcone <[email protected]>wrote: > On Wed, Jun 27, 2012 at 02:14:47PM -0700, jessepdx wrote: > > > > i could do that, but then the reply would not be updated if the article > > changes > > > > the support staff doesn't have access to the template in case it needs > > updating, but they can update articles. i want to avoid having to make > > changes for them. > > That's why Ruslan suggesting using the API to import the Article. > This means it is fetched on each Autoreply. > > -kevin > > > > Ruslan Zakirov-2 wrote: > > > > > > On Thu, Jun 28, 2012 at 12:07 AM, jessepdx <[email protected]> wrote: > > >> > > >> in RT 4.06 > > >> > > >> i want to include an article in a autoreply template > > >> > > >> can anyone suggest how to do this? > > > > > > Load an article using API and put content into reply. >
