On Thu, Jun 28, 2012 at 11:08:34AM -0700, jesse west wrote:
>    To: $Ticket->RequestorAddresses
>    Subject: Unexcused Early Release {$Ticket->Subject}
> 
>    Hi $Ticket->FirstCustomFieldValue('Student_Name')
> 
>    Thank you for your student report.
> 
>    Please be aware that this is considered an unexcused early release in 
> accordance with the
>    student catalog. All time off requests must be made at least 2 weeks in 
> advance, and/or a
>    student must supply a doctor*s note for it to be considered excused.
> 
>    Please remember any hours missed may result in over contract fees.
> 
>    Each curriculum has required days and hours of attendance. Attendance 
> records are strictly
>    maintained and determine compliance with satisfactory progress for 
> financial aid funding
>    purposes. In order to receive financial aid, you must maintain at least 
> 80% overall
>    attendance.
> 
>    Kind Regards,
>    Student Services
> 
>    i would like the body of the email to use the contents of the field 
> "Content" from Article #4
>    rather than the text above.

Then you'll want to read about Articles, if you have a specific id in
mind, you can just Load it and call methods on it as documented in the
code I pointed to in my earlier reply.

>    > Are you looking for documentation about Articles?
>    > perldoc lib/RT/Article.pm 
>    > perldoc lib/RT/Articles.pm

-kevin

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