On Thu, Jul 12, 2012 at 2:26 PM, Asanka Gunasekera <asanka_gunasek...@yahoo.co.uk> wrote: > Hi I am using RT 4 and I need to add new column that would show all resolved > ticket count to "quick Search" and I could not find any place that would > give me some step by step instruction how to do this > > Can some one point me how do this
I think only in code and I wouldn't recommend it. Think twice. Do you really need this number? In RT4 "Quick search" is implemented in two components, layout is slightly different. One component limits statuses in SQL, another does not. With large databases difference is 0.001s vs. 1s correspondingly. We have a branch that fixes this. If you add resolved to the list then with each day quick search will be slower. It's not very cachable as each user has his own result depending on his rights. > Thanks and Regards -- Best regards, Ruslan.
