On Thu, Jul 12, 2012 at 12:26:09PM +0100, Asanka Gunasekera wrote: > Hi I am using RT 4 and I need to add new column that would show all resolved > ticket count to "quick Search" and I could not find any place that would give > me some step by step instruction how to do this > > Can some one point me how do this > > Thanks and Regards
Hi Asanka, This is a really, really bad idea unless your ticket is expected to be so low that a trouble ticket system is not really needed. It will result in a basically unbounded slowdown of the main RT screen over time. My two cents. Cheers, Ken
