If you have the indexing set up (which I highly recommend because it's crazy fast comparatively). Why not make a saved search (public or private) and attach it to a dashboard. If you need multiple ones per queue. You would need several. But you'd only have to make them once.
May not work for your needs, but it is a thought. Sent from my mobile device. On Jul 12, 2012, at 8:31 AM, "k...@rice.edu" <k...@rice.edu> wrote: > On Thu, Jul 12, 2012 at 12:26:09PM +0100, Asanka Gunasekera wrote: >> Hi I am using RT 4 and I need to add new column that would show all resolved >> ticket count to "quick Search" and I could not find any place that would >> give me some step by step instruction how to do this >> >> Can some one point me how do this >> >> Thanks and Regards > > Hi Asanka, > > This is a really, really bad idea unless your ticket is expected > to be so low that a trouble ticket system is not really needed. > It will result in a basically unbounded slowdown of the main > RT screen over time. My two cents. > > Cheers, > Ken
