On Thu, Jul 12, 2012 at 7:58 PM, Richard McMahon <r...@ast.cam.ac.uk> wrote: > Hello, > > Is there a way/example of how to get a list of queues, owners, status using > the Perl API? > > I want to cycle through making a list counts for each owner > and queue by status.
You want count tickets groupped by queue, owner and status, right? You really don't want to iterate over anything. It will be very slow. Instead take a look at how QueueSummaryBy* files do it in RT 4.0 and how RT::Extension::SummaryByUser (on CPAN) does similar task. You just need to combine two tables into one big table. > Thanks Richard -- Best regards, Ruslan.