Scotto, Izz,
Thanks, as you both suggested I have reviewed my group privileges and
indeed 'Everyone' has OwnTicket checked.
Fixed! Thanks!
Alex
On 24/07/12 16:13, Scotto Alberto wrote:
Take a look at the rights you assigned to the group Everyone
You may have granted the OwnTicket right to Everyone, either at a global level
(http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue
level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)
This morning I bumped into the same problem. But in my case, this problem
affected only one queue: OwnTicket was granted to Everyone at queue level.
Hope this helps :)
Alberto Scotto
Blue Reply
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-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Alex Dyas
Sent: martedì 24 luglio 2012 15:58
To: [email protected]
Subject: [rt-users] Limit Owner dropdown to only privileged users
Hello,
RT Version - 4.0.2
The dropdown we see for selecting the owner of a ticket is currently populated
with all the users of the system, including unprivileged users who have been
auto created by emailing the system.
How do I limit the dropdown to only include privileged users?
Alternatively, how do I prevent auto creation of unprivileged users? I don't
really see the point of users being created automatically when people email in.
Thanks,
Alex
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Alex Dyas, Manager - Systems Administration
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