On Tue, Jul 24, 2012 at 06:57:48AM -0700, Alex Dyas wrote: > The dropdown we see for selecting the owner of a ticket is currently > populated with all the users of the system, including unprivileged users who > have been auto created by emailing the system. > > How do I limit the dropdown to only include privileged users?
Look for OwnTicket having been granted to Unprivileged or Everyone, possibly at the Queue level rather than Globally. > Alternatively, how do I prevent auto creation of unprivileged users? I don't > really see the point of users being created automatically when people email > in. You can't. RT relies on those users to point to the Requestors/Ccs of tickets. -kevin
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