Hi, We have set up our RT instance successfully and are starting to track tickets and support requests. The problem is we have some notification emails that are creating tickets in our system, which we dont need/want. Example: email from:[email protected] to: [email protected] subject: notification about new account
This will create a ticket which we really dont need. I know you can reject tickets, but hopefully we can prefilter the email before it reaches the system Thank you, stephen
