I see, I'll have to look into adding that to our server.
On Thu, Aug 30, 2012 at 2:28 PM, Rich Bishop <[email protected]> wrote: > We run procmail ( http://www.procmail.org/ ) on our RT machine to do this > among other things. > > Rich > > > On 08/30/2012 02:07 PM, Stephen Desch wrote: > >> Hi, >> We have set up our RT instance successfully and are starting to track >> tickets and support requests. The problem is we have some notification >> emails that are creating tickets in our system, which we dont need/want. >> Example: >> email from:[email protected] >> <mailto:from%3Anoreply@domain.**com<from%[email protected]> >> > >> to: [email protected] <mailto:[email protected]> >> >> subject: notification about new account >> >> This will create a ticket which we really dont need. I know you can >> reject tickets, but hopefully we can prefilter the email before it >> reaches the system >> >> >> Thank you, >> stephen >> >> >
