We run procmail ( http://www.procmail.org/ ) on our RT machine to do
this among other things.
Rich
On 08/30/2012 02:07 PM, Stephen Desch wrote:
Hi,
We have set up our RT instance successfully and are starting to track
tickets and support requests. The problem is we have some notification
emails that are creating tickets in our system, which we dont need/want.
Example:
email from:[email protected] <mailto:from%[email protected]>
to: [email protected] <mailto:[email protected]>
subject: notification about new account
This will create a ticket which we really dont need. I know you can
reject tickets, but hopefully we can prefilter the email before it
reaches the system
Thank you,
stephen
