On Mon, Sep 03, 2012 at 12:00:52PM +0200, [email protected] wrote: > Our internal staff uses comments to put information in tickets for co-workers > that can't be viewed by customers. > Customer information is shared via correspondence. > > Last week, a staff member deleted (accidentaly) the requestor of a ticket. > There were no other cc's or admin cc's. > When the staff member clicked on Reply, RT did not sent a outgoing mail, but > the message was flagged as Correspondence. > > So I would like to make a check that returns an error to the user when he/she > tries to reply on a ticket with no watchers. > Should I try to do it with a scrip or should I adapt the Email.pm?
You may want to grant the ShowOutgoingMail right and turn on the SimplifiedRecipients configuration which will make a box appear above the reply box indicating who will get this email. Turning off SimplifiedRecipients will get you a much more detailed view below the reply. -kevin
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