>> Our internal staff uses comments to put information in tickets for >> co-workers that can't be viewed by customers. >> Customer information is shared via correspondence. >> >> Last week, a staff member deleted (accidentaly) the requestor of a ticket. >> There were no other cc's or admin cc's. >> When the staff member clicked on Reply, RT did not sent a outgoing mail, but >> the message was flagged as Correspondence. >> >> So I would like to make a check that returns an error to the user when >> he/she tries to reply on a ticket with no watchers. >> Should I try to do it with a scrip or should I adapt the Email.pm?
>You may want to grant the ShowOutgoingMail right and turn on the >SimplifiedRecipients configuration which will make a box appear above >the reply box indicating who will get this email. Turning off >SimplifiedRecipients will get you a much more detailed view below the >reply. > >-kevin View exact outgoing email messages and their recipients is granted. SimplifiedRecipients is turned on. But they should see an info/error box that informs them that they are replying to nobody (thus making a comment instead of a reply; although is is marked as correspondence in RT 4).
