On Thu, Oct 11, 2012 at 10:58 AM, Jack Zabolotnyi <[email protected]> wrote: > Hi everyone. > > I'm looking for some way to create something like weekly digest for my > clients, to send them every friday one email with all tickets that are > waiting for their answer. > > I was looking at rt-crontool but it will require a lot of walkarounds to > gather all tickets together. > > Maybe there is some way to generate report by cron (as it can be done from > web-interface)?
Have you looked at dashboard's subscription [1]? http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html > > Thank you in advance for any solution. > > -- > Jack Zabolotnyi > Arces Network, LLC > > e: [email protected] > w: http://www.arces.net > > PGP key: 2048R/7F2AB658 2012-07-02 > PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658 > > > > -------- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > -- Best regards, Ruslan. -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
