Hey, thanks! It's a great feature and very helpful for me. Now i'm trying to find any way how to update template for dashboard in order to change presentation and add some custom headers/footers...
On Thu, Oct 11, 2012 at 2:45 PM, Ruslan Zakirov <[email protected]>wrote: > On Thu, Oct 11, 2012 at 10:58 AM, Jack Zabolotnyi <[email protected]> > wrote: > > Hi everyone. > > > > I'm looking for some way to create something like weekly digest for my > > clients, to send them every friday one email with all tickets that are > > waiting for their answer. > > > > I was looking at rt-crontool but it will require a lot of walkarounds to > > gather all tickets together. > > > > Maybe there is some way to generate report by cron (as it can be done > from > > web-interface)? > > > Have you looked at dashboard's subscription [1]? > > http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html > > > > > > Thank you in advance for any solution. > > > > -- > > Jack Zabolotnyi > > Arces Network, LLC > > > > e: [email protected] > > w: http://www.arces.net > > > > PGP key: 2048R/7F2AB658 2012-07-02 > > PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658 > > > > > > > > -------- > > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > > http://bestpractical.com/training > > > > We're hiring! http://bestpractical.com/jobs > > > > > > -- > Best regards, Ruslan. > -- Jack Zabolotnyi Arces Network, LLC e: [email protected] w: http://www.arces.net PGP key: 2048R/7F2AB658 2012-07-02 PGP fingerprint: 4C7E 00A8 5210 F3D9 0509 C70E 87C8 666E 7F2A B658
-------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
