On Mon, Nov 26, 2012 at 08:05:30PM -0800, Tim Gustafson wrote: > We have a handful of RT installations on campus, and we'd like to > merge them together, and we'd like to retain ticket history. That > means that we need a way to import tickets from one system to another, > keeping in mind that there may be duplicate ticket numbers involved. > We're OK with ticket numbers changing - that's unfortunate, but > unavoidable. > > Is there any tool that allows us to import all the tickets (and > comments, attachments, queues, groups, users, etc) from one RT system > to another?
There isn't currently a released tool for this. We've been working on something and testing it out with a few clients and expect that it will ship with 4.2. If you need this prior to the public release, I can point you at the right people to figure it out. -kevin
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