On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote: > We have a similar situation where we want to import our open tickets from > the current 3.8.2 > sytem to the new 4.0.8 installation. Is there a script that can help do > that?
That sounds like you want a simple upgrade. Have you reviewed the upgrading process documentation? It's covered in the README and UPGRADING-4.0 available from here http://bestpractical.com/rt/docs/latest/ and written about here http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html -kevin
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