Hi all,
I've many queue but only one for the customers, lets say (helpdesk) so
every ticket is create with something like
[Helpdesk #Ticket_ID] "subject-use-by-customer"
after the ticket is create we change the ticket to other queue, lets say
(network problem) so the subjet become
[Network Problem #Ticket_ID] [Helpdesk #Ticket_ID]
"subject-use-by-customer"
Any method to have only
[Network Problem #Ticket_ID] "subject-use-by-customer"
Happy holidays.
Regards.
JAS
--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: [email protected]
Heure local/Local time:
lun 24 déc 2012 10:30:26 CET
