Le 24/12/2012 ? 11:23:12+0100, Albert Shih a écrit > OK. > > I find where suck in my configuration. > > To making the change of queue I use RT-CommandbyEmail, that's mean I just > reply the first mail (with [Helpdesk #Ticket_ID] as subject) with > > Queue:network > > but my mua add "Re:" so the subject received by RT is not > > [Helpdesk #Ticket_ID] > > but > > Re: [Helpdek #Ticket_ID] > > I try to change a ticket from the web interface and as you say it's working > (RT don't add a second time the tag). > > But....in my team many user use commandbyemail...so any tips to make it's > work with commandbyemail (without changing our mua config...) >
In fact no, event I reply with [Helpdesk #Ticket_ID] (meaning without the «Re:») Rt still add a second tag. Its working only throught the web interface. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: [email protected] Heure local/Local time: lun 24 déc 2012 11:50:47 CET
