Looks like a bug. Hard to tell whether it's rt or extension. File a report to make sure it is not lost.
Ruslan from phone. 24.12.2012 14:52 пользователь "Albert Shih" <[email protected]> написал: > Le 24/12/2012 ? 11:23:12+0100, Albert Shih a écrit > > OK. > > > > I find where suck in my configuration. > > > > To making the change of queue I use RT-CommandbyEmail, that's mean I just > > reply the first mail (with [Helpdesk #Ticket_ID] as subject) with > > > > Queue:network > > > > but my mua add "Re:" so the subject received by RT is not > > > > [Helpdesk #Ticket_ID] > > > > but > > > > Re: [Helpdek #Ticket_ID] > > > > I try to change a ticket from the web interface and as you say it's > working > > (RT don't add a second time the tag). > > > > But....in my team many user use commandbyemail...so any tips to make it's > > work with commandbyemail (without changing our mua config...) > > > > In fact no, event I reply with [Helpdesk #Ticket_ID] (meaning without the > «Re:») Rt still add a second tag. > > Its working only throught the web interface. > > Regards. > > JAS > -- > Albert SHIH > DIO bâtiment 15 > Observatoire de Paris > 5 Place Jules Janssen > 92195 Meudon Cedex > Téléphone : 01 45 07 76 26/06 86 69 95 71 > xmpp: [email protected] > Heure local/Local time: > lun 24 déc 2012 11:50:47 CET >
