On Jan 24, 2013, at 6:25 AM, Christian Loos <[email protected]> wrote:
> Am 24.01.2013 04:16, schrieb Rob Ansaldo: >> We would like to display FreeformContactInfo in the "More about requestor" >> section of the ticket display. We already populate this field with info >> useful to our help desk staff and had customized RT3 to display this. >> >> After upgrading to RT4, I cannot figure out how to get this to display in >> the "More about requestor" area. I have added FreeformContactInfo to the >> MoreAboutRequestorExtraInfo setting in the RT_SiteConfig and have created a >> custom local/lib/RT/User_Local.pm file where FreeformContactInfo is set to >> "public", yet the FreeformContactInfo from the db still does not appear. >> What am I missing? >> >> > > Maybe this bug which is fixed in RT 4.0.9: > https://github.com/bestpractical/rt/commit/aaa2f5b4 > Chris, thanks very much for the suggestion. I have tried applying this patch to our system as a test, but unfortunately it did not seem to help.
