On Jan 24, 2013, at 11:54 AM, Kevin Falcone <[email protected]> wrote:
> On Thu, Jan 24, 2013 at 10:50:31AM +0000, Rob Ansaldo wrote: >> On 01/23/2013 08:08 PM, trs wrote: >> >>> On 01/23/2013 07:16 PM, Rob Ansaldo wrote: >>>> We would like to display FreeformContactInfo in the "More about >>>> requestor" section of the ticket display. We already populate this >>>> field with info useful to our help desk staff and had customized RT3 >>>> to display this. >>>> >>>> After upgrading to RT4, I cannot figure out how to get this to >>>> display in the "More about requestor" area. I have added >>>> FreeformContactInfo to the MoreAboutRequestorExtraInfo setting in the >>>> RT_SiteConfig and have created a custom local/lib/RT/User_Local.pm >>>> file where FreeformContactInfo is set to "public", yet the >>>> FreeformContactInfo from the db still does not appear. What am I >>>> missing? >> >>> Can you show us your User_Local.pm as well as your config where you set >>> MoreAboutRequestorExtraInfo? >> >> From etc/RT_Config.pm: >> >> Set($MoreAboutRequestorExtraInfo,"FreeformContactInfo Name EmailAddress >> Organization NickName Address1 Address2 City State Zip Country HomePhone >> WorkPhone"); > > It looks like the User columnmap doesn't define FreeformContactInfo, > luckily that's easy to fix, you need the commit on this branch. > > https://github.com/bestpractical/rt/commits/4.0/user-freeformcontactinfo-columnmap > > We should check to make sure there aren't any other missing User > fields that need trivial addressing. > > -kevin That did it! Implemented via rt4/local/html/Elements/RT__User/ColumnMap Thank you!
