Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've
installed.
{{{
grep -i version RepliesToResolved.pm
our $VERSION = '0.02';
}}}
Should I now apply head to desk? :-)
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On 13 Feb 2013, at 16:52, Tim Cutts <t...@sanger.ac.uk> wrote:
>
> On 13 Feb 2013, at 16:34, Nick Fennell <nick.fenn...@appliansys.com> wrote:
>
>> Hi All.
>>
>> Have just installed/enabled the plugin 'RT-Extension-RepliesToResolved'.
>> This was in place of a less supported option 'ForkIntoNewTicket'.
>>
>> The new plugin seems to work in the basic sense, resolved tickets are no
>> longer recording new messages but instead, new messages are forked correctly
>> into a new ticket.
>>
>> However, I have one or two little gripes;
>>
>> 1) I don't see the links being created between the forked response and the
>> original ticket
>> 2) I'd like to be able to prefix the forked template so that it includes a
>> similar message to;
>>
>> Response received on reply to previously resolved ticket: #12345
>
> Can't help you with the second bit, but (1) is already fixed, if you're using
> version 0.02 of the extension, which you can get from github if it's not on
> CPAN yet:
>
> https://github.com/bestpractical/rt-extension-repliestoresolved
>
> Regards,
>
> Tim
>
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