Tim. FYI. The problem 1) was caused by me installing via CPAN and not running make initdb. I assumed this step would be taken care of as not installing from source. My mistake there.
Downloaded the source, re-ran install, performed make initdb and the scrip to create the link now exists. I've just seen your reply come in as I'm writing this so your bang on key! -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY On 13 Feb 2013, at 16:58, Nick Fennell <[email protected]> wrote: > Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've > installed. > > {{{ > grep -i version RepliesToResolved.pm > our $VERSION = '0.02'; > }}} > > Should I now apply head to desk? :-) > > -- > Nick Fennell > ApplianSys Support Team Leader > > ApplianSys Limited > University of Warwick Science Park > Business Innovation Centre > Harry Weston Road > Coventry CV3 2TX > > t: +44 (0) 870 7707 789 > s: nick-fennell > www.appliansys.com > > Our sales team sells by referral: > Less time looking for customers, more time looking after them > > Subscribe: http://eepurl.com/ibKtY > > On 13 Feb 2013, at 16:52, Tim Cutts <[email protected]> wrote: > >> >> On 13 Feb 2013, at 16:34, Nick Fennell <[email protected]> wrote: >> >>> Hi All. >>> >>> Have just installed/enabled the plugin 'RT-Extension-RepliesToResolved'. >>> This was in place of a less supported option 'ForkIntoNewTicket'. >>> >>> The new plugin seems to work in the basic sense, resolved tickets are no >>> longer recording new messages but instead, new messages are forked >>> correctly into a new ticket. >>> >>> However, I have one or two little gripes; >>> >>> 1) I don't see the links being created between the forked response and the >>> original ticket >>> 2) I'd like to be able to prefix the forked template so that it includes a >>> similar message to; >>> >>> Response received on reply to previously resolved ticket: #12345 >> >> Can't help you with the second bit, but (1) is already fixed, if you're >> using version 0.02 of the extension, which you can get from github if it's >> not on CPAN yet: >> >> https://github.com/bestpractical/rt-extension-repliestoresolved >> >> Regards, >> >> Tim >> >> -- >> The Wellcome Trust Sanger Institute is operated by Genome Research >> Limited, a charity registered in England with number 1021457 and a >> company registered in England with number 2742969, whose registered >> office is 215 Euston Road, London, NW1 2BE. > -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
