Hello, I have created a new server (RedHat 5.9 64-bit) and am running the latest version of MySQL and RT 4.0.10. The old server was RT 3.6.6
I exported the data from the old server as follows: mysqldump -uroot -p --opt --skip-lock-tables --max_allowed_packet=1000000000 - -single-transaction --default-character-set=binary --databases rt3 > RT_mysql_backup.sql I then changed all references to the database rt3 to be rt4 I then imported the data into the new system, ran the upgrade steps as outlined in docs/UPGRADING.mysql. (ran update from 3.6.6 to v3.7.87, generated and ran 'queries.sql', ran updates from 3.7.87 to current) With one user I can go in and select a ticket and it opens fine with the URL: http://v20labtrack/Ticket/Display.html?id=2973 If I log in as a different user it generates this URL which comes up with a "page not found" error: http://v20labtrack/rt3/Ticket/Display.html?id=2973 The generation of the URL is user dependent, it is correct for some and wrong for some. The old system was configured to require '/rt3' after the system name. The new system is not. There is no 'rt3' in the RT_SiteConfig.pm file. Any idea how to get that to stop inserting '/rt3' into the URL? Thanks Rolf Pace Analytical Services Inc. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
